Frequently Asked Questions
Everything you need to know about shopping with Glasgow City FC
How long will it take for my order to be delivered?
Standard UK shipping typically takes 3-5 business days. International delivery times vary by location but usually arrive within 7-14 business days. You will receive a tracking link via email once your order has dispatched.
Can I return a personalized jersey?
Unfortunately, we cannot accept returns or exchanges on jerseys that have been customized with specific names, numbers, or league patches unless the item is faulty.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I know which size to order?
We provide a comprehensive size guide on every product page. Please note that athletic-fit jerseys may run smaller than standard casual wear, so we recommend measuring a shirt you already own for comparison.
Do you offer international shipping?
Yes, we ship our official merchandise to supporters worldwide. Shipping costs and any applicable customs duties are calculated at checkout based on your destination country.
What should I do if my item arrives damaged?
If your order is damaged or incorrect upon arrival, please contact our customer support team within 48 hours of delivery with your order number and photos of the issue to arrange a replacement or refund.